Conditions for 24h Order Fulfillment

At Studioxpress, we offer our clients the possibility of express order fulfilment within 24 hours. To take advantage of this service, several key conditions must be met, which ensure efficient and timely order processing. Below are the detailed requirements:

• Graphic files uploaded by 9:00 AM
  For us to start processing the order in express mode, all graphic files must be delivered by 9:00 AM on the day production is to begin. These files must be prepared according to our guidelines to ensure a smooth and quick start to the work.
• Order fully paid
  The condition for 24-hour fulfillment is the full payment for the order. Payment must be recorded in our account before production begins. We accept various payment methods, including bank transfers and credit card payments, which allow quick transaction processing.
• Shipping address provided
  To ensure the efficient delivery of the finished product, it is necessary to provide a complete and accurate shipping address when placing the order. Please make sure the address is correct to avoid any delivery delays.
• 24h orders have a higher price
  Orders fulfilled in 24 hours are priced higher because these orders are prioritized over others, which requires additional resources and staff involvement.
• Not all products are available for 24h fulfillment
  Not all products offered in our store are available for 24-hour fulfillment. Products that can be processed in this mode are marked with a special informational badge, making it easy to identify them on our website.

Process and Technical Requirements

Order fulfillment in 24 hours is a process that requires precise adherence to all production stages. Therefore, it is essential to submit graphic files that meet our technical standards. Below are the detailed requirements for the files:

• Graphic file specifications
  Graphic files should be prepared according to our guidelines regarding resolution, format, and size. Detailed information about the required specifications is available on our website or in the documentation attached to the order. Please ensure the files are properly optimized, allowing smooth processing.
• Accepted file formats
  We accept files in formats such as PDF, AI, EPS, and TIFF. For other formats, please contact us beforehand to confirm their compatibility. Files should be prepared in the appropriate color space (CMYK), with text converted to curves.
• Quality control
  Each graphic file is subject to verification for compliance with our quality standards. If discrepancies are found, we will contact the client to make the necessary corrections, which may affect the order fulfilment time.

Fulfillment and Shipping

Once all the above conditions are met, we proceed with the order fulfilment. Our team ensures that each project is completed according to the highest standards, and the finished product is delivered to the client as quickly as possible.

• Shipping timelines
  The completed order is shipped within 24 hours of meeting all conditions. Delivery time may vary depending on location, but we make every effort to ensure the shipment arrives on time. In case of delays due to factors beyond our control, such as issues with the courier company, we inform the client about potential delays and suggest alternative solutions.
• Tracking the shipment
  After shipment, the client receives a tracking number, which allows them to monitor the status of the shipment on the courier company’s website. This way, you can check where the package is and when its delivery is expected.
• Claims handling
  In case of issues with delivery or product quality, we encourage you to contact our customer service. We make every effort to handle each claim quickly and professionally, ensuring the client is satisfied with the final resolution.

We guarantee that every order fulfilled within 24 hours is treated with priority. Thank you for choosing StudioExpress and for the trust you have placed in us.